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All Journal Indonesian Journal of Electrical Engineering and Informatics (IJEEI) Jurnal Pekommas Ethos Proceedings Konferensi Nasional Sistem dan Informatika (KNS&I) Format : Jurnal Imiah Teknik Informatika Jurnal Abdimas BSI: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Matrik Jurnal Informatika Universitas Pamulang Martabe : Jurnal Pengabdian Kepada Masyarakat ABDIMAS SILIWANGI Informatik : Jurnal Ilmu Komputer Surya Abdimas SEINASI-KESI Jurnal Ilmu Teknik dan Komputer Journal of Applied Computer Science and Technology (JACOST) Water Circulation Monitoring System in The Vanname Shrimp Cultivation based on Internet of Thing Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Prosiding Seri Seminar Nasional
Theresiawati
Universitas Pembangunan Nasional Veteran Jakarta
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Materials Science & Nanotechnology Social Sciences Other

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Journal : Jurnal Informatika Universitas Pamulang

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Analisis Kualitas Website Tokome Menggunakan Metode Webqual 4.0 dan Importance Performance Analysis Devitasari, Devitasari; Wati, Theresia; Sarika, Sarika
Jurnal Informatika Universitas Pamulang Vol 6, No 1 (2021): JURNAL INFORMATIKA UNIVERSITAS PAMULANG
Publisher : Teknik Informatika Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/informatika.v6i1.8130

Abstract

Tokome.id is an e-commerce company that provides merchandise manufacturing services by sending a design image of the product that we want to buy or sell. The purpose of this research is to measure the quality of the website owned by Tokome.id. To see the quality of a website, it is necessary to measure based on the quality based on the users using Webqual 4.0 method which consists of 3 variables (usability, information quality, service interaction quality), and 22 question indicators. The technique used by researchers is Importance Performance Analysis (IPA) method which provides an overview of what indicators need improvement or needs to maintain their quality based on user perceptions and expectations. Based on the results of the analysis of Importance Performance Analysis (IPA), it shows that the 22 items analyzed using the importance-performance analysis method are divided into quadrant I (8 items), quadrant II (6 items), quadrant III ( 5 items), and quadrant IV (3 items). Items that are considered very important and need to be improved are in quadrant I, namely the sense of data or information security when accessing the website. These outcome show that the quality of the Tokome. id website is still lacking and has not met user expectations.
Co-Authors Achmad Nizar Hidayanto Adella Rifiandika Putri Alif Garindra Alya Nur Ramadhani Andhika Octa Indarso Anita Muliawati Annisa Rizky Damanik Annizhamul Hafizhah Bambang Triwahyono Bambang Warsuta devitasari, Devitasari Diana Dyah Damayanti Erly Krisnanik Fauzia Hayati Rahmah Fikastiana Cahya Gilang Priambodo Gilang Priambodo Harvey Guharelvino Prabowo Henki Bayu Seta I Wayan Widi P I Wayan Widi P I Wayan Widi Pradnyana Ichsan Mardani Ika Nurlaili Isnainiyah Ika Nurlaili Isnainiyah Intan Hesti Jayanta Jayanta Jayanta Jayanta Kraugusteeliana Kraugusteeliana Muhamad Hanif Razka Muhammad Daffa Wahanandra Muhammad Ridwan Murdika Wahyuda Niqotaini, Zatin Nurhafifah Matondang Nurul Chamidah Rahmawan, Rizki Rafly Ria Astriratma Riki Muslikhah Rio Wirawan Risma Yulistiani Ruth Mariana Bunga Wadu Sarika Afrizal Sarika Sarika Sarika, Sarika Siti Khofifah Tjahjanto Tjahjanto Tri Rahayu Vidiani Aulia Fadiyawan Vina Zahrotun Kamila Zaidiah, Ati